I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:

• Check to make sure you're using the correct email address and password. Click the "Forgot Password" link. Fill in your email address and we'll send your password to the email address on file.
• Try logging-in after clicking http://precinct.am1090seattle.com
• You may need to add us to your trusted sites. Click here
• You may have a blocked cookie. Click here
• Your security setting may be set too high. Click here

I did not receive my newsletter or winning email confirmation. How can I receive these? Click here for Friends List & Spam Filter Help

Do I need to purchase anything to become a member? No, the program is entirely free.

Can I participate in the program with my Mac? Yes, if you are a Macintosh user, we welcome you to join the program. You are able to receive Points through activities such as Secret Codes, Featured Links, Surveys, Referrals, and use your Points in our Auctions, Contests, and Trade-In.

Can I participate in the program on more than one computer? Yes, just make sure you are logged on to the computer you want to earn Points with. (You can't earn Points simultaneously on both computers, but it is possible to be logged-on to both at the same time.)

If I share my computer with someone else, can we both participate in the program? Yes, but each individual will have to register separately. If you share a computer, make sure you are logged in to the right account each before earning Points.

I signed up twice by accident. Can you combine my accounts? We're sorry, we cannot combine accounts at this point of time.

My address is not being accepted. Why? Only valid U.S. addresses are accepted. No Canadian addresses or P.O. Boxes are accepted at this time.

I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your email address and we'll send your password to the email address on file.

How do I access and make changes to my personal profile and shipping address? You may access your Edit Profile and Ship To Address from the "My Account" page from the top of the page. On the Edit Profile page you may change/update password, email, birth date, sex, and zip and on the Ship To Address page you may change/update the shipping address.

I have a question about the program who do I ask? Just submit your question to Member Support.

What are System Notifications? These are notification emails that are generated and sent by the system automatically. (Such as: Winner Notifications and Prize Cancellations) For this reason, every member must provide a valid email address as a condition of membership. System notifications can not be opted-out from.

How do I earn Points To see all Points earning opportunities check out the "Get Points" area.

I referred a friend to the program and I have not received my referral Points. When do I get credited for these Points? You will be credited as soon as your friend confirms his or her registration. Once s/he registers s/he will receive a confirmation email that s/he has to complete. Once s/he does this, you will receive your referral Points. The 10% Primary Referral Points are updated once a week. (Monday A.M.)

Can a friend and I pool our Points together? No, we do not allow for the pooling of Points into one account.

How do I know if I won an Auction/Contest/Trade-In? If you win, you will be notified via email within 24 hours of the close of the Auction/ Contest/Trade-In.

I just won an Auction/ Contest/Trade-In ...how do I get my prize?

We ship
For prizes we ship, we offer free shipping to addresses within the continental United States. We will ship your prize to you 3-8 weeks from the closing of the Auction/ Contest/Trade-In(as long as you have provided the correct shipping information). If you need to correct this information, go to the "Ship to Address" page in the "My Account" section.

You pick up
You will also receive a winner notification email with the pick-up details.

How do I place a bid in an Auction? First, choose an Auction you are interested in bidding on. (Be sure that you are logged in so that you have access to the Points you have collected.) Enter a bid between the "minimum" and "maximum" bid increment. Then hit the "place bid" button.

If I am outbid in an Auction, what happens to my Points? Once you are outbid in an Auction, the Points you used to bid with will be rewarded back to your account.

Does the Auction currently support proxy bidding? Proxy bidding is not currently offered in the Auctions.

Can I cancel or retract my bid? No, once a bid is placed, it cannot be canceled or retracted.

What is overtime? When an Auction reaches its closing time, the Auction will remain open if there is active bidding. This allows everyone who wishes to place a bid to do so. The Auction will continue until there are no active bids for a set amount of time. Overtime is very much like an auctioneer yelling going...going...gone at the end of a traditional auction. This creates a fair opportunity for everyone who wishes to participate in the Auction.

Is there any limit to the number of Auctions or Contests I can win? Members can win 1 Auction or Contests per 30-day period, per member.

How do I enter a Contest? First choose a Contest you are interested in entering (be sure that you are logged in so that you have access to the Points you have collected). Enter the number of entries you would like in the "Qty of Entries" box - each Contest will indicate the Points needed per entry. Then hit the "Submit Entry" button. Points will be deducted from your account once you submit your entry.

How many Contest entries can I get? You can exchange your Points for as many Contest entries as you want. In fact, the more you buy, the better your chances of winning!

I have a question about the Auction/Contest/Trade-In...who do I ask? Just submit your question to Member Support.